01The free demo
We build a first demo of your NOSITE website before any payment is requested. The demo is free, so there is nothing to refund if you decide not to go ahead.
02How a website package is paid
A website package is paid in two halves: a 50% deposit when you sign the service agreement, and the remaining 50% when you approve the finished site, before it goes live.
03The deposit
Your deposit reserves your place in our schedule, and work on your site starts the same day you sign. Because that time is set aside for you, the deposit can't be refunded once it is paid. The agreement states this separately, so it is clear before you sign.
- If you decide to stop later, there is nothing more to pay; the unfinished site simply isn't launched or handed over.
- If we wait more than 30 days for materials or replies we need from you, we may close the project on the same terms.
- If we don't deliver what your agreement describes, you get the deposit back in full.
04After launch
Once the site is live, the package price is not refundable. Anything that does not work as agreed is fixed free of charge for 30 days after launch. Costs paid to third parties on your behalf, if any, are not refundable once incurred.
05Monthly plans
Care can be cancelled at any time (see the Cancellation Policy). Cancelling stops the next renewal: Care keeps running to the end of the period you already paid for (one month, or six months if paid up front) and paid periods are not refunded. For Care paid six months up front, we email you at least 14 days before each renewal, so you can cancel before you are charged. Care months included with a package have no cash value and are not refunded.
The AI Receptionist works the same way: cancelling stops the next renewal, and the period already paid is not refunded. Its one-time setup fee is not refundable once setup has started.
Domain, hosting and business email are billed by those providers directly. Refunds for them are handled by the provider under its own terms.
06How to request a refund
Write to info@somethingdigital.online (NOSITE clients can also use nick@nosite.online) or call +1 (213) 870-7764 with your name, the project and the payment in question. A person replies within one business day.
Approved refunds are returned to the original payment method through Stripe. Your bank may take several business days to show the credit.
07Disputes
If something has gone wrong with a payment, please contact us first. Most problems are resolved in a single conversation. See Billing & charges. A dispute we cannot settle by talking is resolved as described under "Law and disputes" in our Terms of Service.